Support

Get help with integration, campaigns, and billing

Use the support tools below. For fastest response, submit a ticket with full project context.

Create Support Ticket

Search FAQ

How fast can I integrate the SDK?

Most teams complete first integration in under an hour when placement anchors are already defined.

How does billing work with TGL and DTL?

TGL bills on verified camera visibility. DTL bills on in-scene session time. You can configure model per campaign.

What data is included in a LIT token?

Each token includes signed, timestamped visibility records for qualified frames and hash-linked continuity metadata.

What is your support response window?

Forum queries are usually answered same day. Ticketed email requests are prioritized by severity and environment impact.

Need Escalation?

Include these details in your ticket for faster resolution:

  • Game engine and version
  • SDK version and build target
  • Reproduction steps and logs
  • Expected vs actual behavior

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